Travel Insurance

About us

Here at Diamond Travel Insurance, making sure you have a fantastic holiday is the top priority and even if the trip doesn't quite go as planned, you don’t have to worry.

That is why Diamond have teamed up with those lovely people at ROCK Insurance Group (FCA registration number 300317), who are experts in providing a range of solutions to look after you whilst you are away.

Holidaymakers have been trusting ROCK Insurance Group for more than 10 years to deliver travel insurance that gives comprehensive cover whilst keeping prices as low as possible. Whether you are a first-time flier or a frequent traveller, ROCK Insurance Group has a policy that will suit not just your needs, but also your pocket.

Booking a holiday can be exciting and deciding where to go and what to do is half the fun. It's therefore not surprising that arranging insurance can sometimes get overlooked until the last minute. Luckily, ROCK Insurance Group is an expert in arranging online travel cover, even if you have left things a little bit late. Of course, if you are super organised and want to arrange it early, that's fine too.

Diamond Travel Insurance knows that one size doesn't fit everyone, so on offer are travel insurance policies that cover fun-filled activity holidays, luxury cruises and even golfing breaks. Even if you are overseas for a weekend, you want the comfort of knowing that you are fully covered.

Diamond has been providing insurance since 1997 and is one of the trading names of EUI Limited. EUI Limited is authorised and regulated by the Financial Conduct Authority (FCA registration number 309378).

The registered address for EUI Limited is:

Ty Admiral
David Street
Cardiff
CF10 2EH

Travel insurance policies are arranged and administered by Rock Insurance Services Limited. Their registered address is:

Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

 

Important Information about ROCK Insurance Group

Your right to complain

ROCK Insurance Group always aims to provide a first class service, however if you have any cause for complaint, any enquiry in the first instance should be addressed in writing to:

The Compliance Manager

ROCK Insurance Group

Griffin House
135 High Street
Crawley
West Sussex
RH10 1DQ

Doing the very best to resolve any difficulty with you is important to ROCK Insurance Group, but if this is not done to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

Financial Ombudsman Service
Exchange Tower
London 
E14 9SR
Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: enquiries@financial-ombudsman.org.uk

If you have a complaint regarding a claim then you should write to:

The Customer Relations Manager
Rock Insurance Travel Claims
PO Box 5775
Southend-on-Sea
Essex
SS1 2JY

Telephone: 0330 400 1387
or e-mail on: contactus@mapfre.co.uk

 

Who regulates ROCK Insurance Group?

Diamond Travel Insurance is arranged and administered by ROCK Insurance Group, a firm authorised and regulated by the Financial Conduct Authority (FCA). The FCA registration number is 300317 and this can be verified by checking the FCA website via the following address http://www.FCA.gov.uk/register/home.do (please type in ‘Rock’ or the postcode RH10 1DQ) or by contacting the FCA on 0800 111 6768.

 

Meaning of Words

We, Our or Us:                  ROCK Insurance Group

 No additional fees will be charged for our service. All you are required to pay is the insurance premium.

You WILL NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

We collect and hold insurance premiums as agent of the insurer.

You are responsible, on an ongoing basis, for providing us and/or your insurers with all material facts relating to the insurance covers we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.

We are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit.  For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.

You may already possess alternative insurance(s) for some or all of the features and benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice about the suitability of this product for your individual needs but we will be happy to provide you with factual information to assist you in making an informed buying decision.

All policies have exclusions and restrictions to them. It is very important that you read and understand these and only purchase the policy if you are happy that you and (where applicable) every traveller meet the eligibility criteria;

  • you are resident in the UK Area;
  • you are no more than 79 years of age when purchasing Single Trip Cover;
  • you are no more than 64 years of age when purchasing Annual Multi-Trip Cover;
  • you are no more than 45 years of age for Backpacker Cover;
  • you are no more than 64 years of age and adding Winter Sports Cover;
  • you have a pre-existing medical conditions, which you have declared and had accepted by medical screening and for which you have paid additional premium.

Examples of these and other conditions and restrictions, and what to do if you are unsure about any aspect of an exclusion, are contained within your policy certificate.

If after purchasing a policy you find it does not meet your requirements you have 14 days from the receipt of your policy documents to cancel the policy. If you do decide to cancel your money will be refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.